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SONAS COTTAGE
Terms and Conditions

Occupancy
The maximum occupancy of the property is 2 persons and must not be exceeded.
We do not accept dogs - sorry.
The cottage is only to be used by the couple staying in it and is not to be used for entertaining or events of any kind.

Reservations
A non-refundable deposit of 20%, payable by cheque, is required to secure your booking.
We will hold your reservation for 7 days until your deposit has been received. If we have not received your deposit within 10 days, the booking will be cancelled.
Balance of payment is required 8 weeks before commencement of your booking.
Any bookings made within 8 weeks of arrival must be paid in full.
If for any reason out with our control, the cottage is not available on the date agreed, then the deposit and balance will be refunded in full. We will if possible find alternative arrangements. The client will have no further claim against the proprietor.

Arrivals and Departures
The cottage will be available from 4pm on date of arrival and must be vacated by 10am on the date of departure. Any arrivals after 6pm should be notified in advance. This is very common in the summer, we just need to know in advance. Please do not show up before 4pm without prior arrangement.

Housekeeping
The property must be left in the same condition as it is found.
Any damages must be reported prior to departure. Any damages or losses will be charged in full.
If the property is left in a dirty or inappropriate manner then an additional cleaning surcharge may be applied.

NO PETS are allowed on the premises.

NO SMOKING is allowed on the premises.

Cancellation
Cancellations should be notified as soon as possible. Your booking will not be cancelled until such time as we receive written confirmation from the person who made the original booking, either by letter or email. Written confirmation must be received within 7 days.
In these circumstances, we will always try to re-book the property. If this is possible we will be happy to refund the balance of your payment, retaining only the non-refundable deposit.

If we are unable to re-book, the following cancellation charges will apply:
More than 8 weeks before booking date - we retain the 20% deposit.
8 weeks or less - we retain the deposit and balance.

If your transport arrangements result in curtailment or cancellation for any reason, we will not be held accountable for non-arrival at the cottage. No refunds will be given.
It is therefore advisable to take out travel insurance with appropriate cover on commencement of your booking to give you peace of mind in the unfortunate event that you do have to cancel or cannot get here.

Personal Belongings and Vehicles
All belongings and vehicles are left at their owners' risk and again it is advisable to check they are adequately covered for loss and damage through travel insurance.
The proprietors accept no responsibility for any loss, damage or any injury to any member of the Hirer's party or property, howsoever caused, arising in any manner out of the let of the premises.

Rental Restrictions
We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy of 2 people. In these circumstances refund will be at the discretion of the proprietor.

Fair Usage Policy
Central heating, hot water, fuel for the stove and UK land line telephone calls are included in the cost of the rental. However, we operate a fair usage policy and reserve the right to make a charge for exceeding this. Please contact us if you would like to know more about this.

Facilities
The sauna, cinema room and music system come with full instructions. These must be adhered to, under no circumstances should guests do anything other than what is explained in the instructions. If there is a problem with any of these features it is your responsibility to contact us in the first instance.
If any of these features are not working we will do our utmost to have them fixed during your stay.

Security
The property must be left secure with all doors locked when unoccupied.

Agreement
Agreement of these terms and conditions are assumed once the deposit has been made.
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